Returns & Exchanges

At Horatio London, we are committed to ensuring your complete satisfaction with our luxury collections. If you are not entirely pleased with your purchase, we offer a 28-day return or exchange window for all items in original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original Horatio London packaging, ensuring all designer tags and security seals remain intact.

3

Ship Your Return

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our atelier inspects the returned goods, your refund will be processed to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing